The Value of
E-commerce
According to Google, B2B buyers overwhelmingly prefer e-commerce for purchasing by a factor of 3 to 1. This transition is driven by a new generation of B2B buyers and their experience with retail interactions being faster and easier. Many have or are willing to switch suppliers for a quality online experience. Studies indicate that this transition from direct sales to e-commerce is growing at about 5% per year. Sellers not offering a quality e-commerce solution are likely losing business year over year.
Additionally, it is clear that that Google rewards sites with quality e-commerce, substantial content, images and downloads. It is increasingly difficult to compete on the search engines without these elements.

The Value of E-commerce
According to Google, B2B buyers overwhelmingly prefer e-commerce for purchasing by a factor of 3 to 1. This transition is driven by a new generation of B2B buyers and their experience with retail interactions being faster and easier. Many have or are willing to switch suppliers for a quality online experience. Studies indicate that this transition from direct sales to e-commerce is growing at about 5% per year. Sellers not offering a quality e-commerce solution are likely losing business year over year.
Additionally, it is clear that that Google rewards sites with quality e-commerce, substantial content, images and downloads. It is increasingly difficult to compete on the search engines without these elements.
B2B Revenue
E-commerce drives up to 33% percent of revenue for B2B companies
Lost Customers
52% of B2B buyers have switched suppliers due to e-commerce quality
Order Value
Order values increase up to 20% with better margins and cross-selling
Large Orders
50% of large purchases are now processed through e-commerce.
E-commerce Effect
64% of buyers research online before placing orders, lack of e-commerce loses orders
E-Com Spend
83% of existing B2B E-Commerce companies plan to increase their spend
Google's definition of a
quality B2B E-commerce site
A high-quality B2B e-commerce design focuses on professionalism, efficiency, and trust, offering intuitive navigation, detailed product info, personalized accounts, quick reordering, and mobile responsiveness to streamline complex business purchasing, unlike B2C's emotional appeal, emphasizing seamless workflows, clear information, and robust functionality for repeat business and operational excellence.

Google's 4 Key Elements of a
Quality B2B E-Commerce Site
User Experience & Usability
• Intuitive navigation
• Advanced search / filter
• Mobile Optimized
• Simple, secure checkout
• Multiple Payment options
• Order Tracking
• Quick page loads
• Advanced search / filter
• Mobile Optimized
• Simple, secure checkout
• Multiple Payment options
• Order Tracking
• Quick page loads
Functionality & Features
• Personalized Accounts
• Easy Reordering
• Comprehensive Content
• Quote & Order Management
• Easy Reordering
• Comprehensive Content
• Quote & Order Management
Trust & Professionalism
• Clean, Professional Design
• Clear information
• Strong brand presence
• Showcasing expertise.
• Order tracking
• Status updates build loyalty.
• Clear information
• Strong brand presence
• Showcasing expertise.
• Order tracking
• Status updates build loyalty.
Results
• Reduce admin costs
• Serve more clients
• 24/7 Support
• Customer satisfaction
• Serve more clients
• 24/7 Support
• Customer satisfaction
Google's 4 Key Elements of a
Quality B2B E-Commerce Site
User Experience & Usability
Intuitive navigation
Advanced search
Mobile optimized
Secure checkout
Quick page loads
Functionality & Features
Personalized Accounts
Easy Reordering
Comprehensive Content
Quote & Order Management
Trust & Professionalism
Professional design
Meaningful content
Strong brand presence
Showcasing expertise
Results
Reduce admin costs
Serve more clients
24/7 Support
Customer satisfaction